Privacy Policy
Last updated: 26 August 2026
Autoequip Australia Pty Ltd (Autoequip Australia, we, us or our) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit autoequip.com.au, purchase or enquire about our products and services, create an account, contact us, or join our mailing list.
We aim to handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian laws, including the Spam Act 2003 (Cth).
1. What personal information we collect
The personal information we collect depends on how you interact with us and may include:
- your name, business name and job title;
- your email address, telephone number, billing address and delivery address;
- account details and login information;
- order, quote, payment, delivery, warranty and service information;
- information you provide in enquiries, reviews, forms, correspondence or support requests;
- your marketing preferences and mailing-list subscription information;
- technical information such as your IP address, device and browser type, referring pages, pages visited, approximate location and website usage information; and
- records needed to prevent fraud, maintain security and comply with our legal obligations.
We generally do not need to collect sensitive information. If sensitive information is required, we will collect and handle it only where permitted by law.
2. How we collect personal information
We may collect personal information:
- directly from you when you place an order, request a quote, create an account, subscribe to our mailing list, contact us or otherwise deal with us;
- automatically when you use our website, including through cookies and similar technologies;
- from payment, delivery, installation, service, finance or technology providers involved in supplying products or services to you;
- from manufacturers, distributors, business partners or publicly available sources where reasonably necessary; and
- where authorised or required by law.
If you do not provide information we reasonably require, we may be unable to process an order, deliver products, provide a quote or service, respond to an enquiry, create an account or send information you have requested.
3. Why we collect, use and disclose personal information
We may collect, use and disclose personal information to:
- provide products, quotes, delivery, installation, warranty support and other services;
- process orders and payments and manage customer accounts;
- communicate with you about orders, enquiries, support requests and our business relationship;
- operate, secure, maintain and improve our website, products and services;
- personalise website content and understand how visitors use our website;
- manage our mailing list and send promotions, product news, special offers and other marketing communications where permitted;
- detect and prevent fraud, misuse, security incidents and unlawful activity;
- maintain business and taxation records, resolve disputes and enforce our terms; and
- comply with legal and regulatory obligations.
We may also use or disclose personal information for another purpose where you have consented or where the use or disclosure is otherwise authorised or required by law.
4. Mailing list and direct marketing
If you subscribe to our mailing list or otherwise consent to receive marketing, we may use your name, email address, subscription details and engagement information to send you promotions, 48 Hour Specials, product announcements, industry updates and other relevant communications.
We use SiteGround Email Marketing to manage subscriber information and distribute marketing emails. This means your mailing-list information may be processed and stored using SiteGround and its service providers. SiteGround's handling of information is described in its Privacy Policy.
You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us at sales@autoequip.com.au. We will process unsubscribe requests as soon as practicable and within the period required by Australian law. We may still send non-marketing messages that are reasonably necessary to complete transactions, provide requested services, administer your account or meet legal obligations.
We do not sell or rent our mailing list.
5. Cookies and website analytics
Our website may use cookies, pixels and similar technologies to operate the online store, remember preferences, keep accounts and shopping carts functioning, maintain security, measure website performance and understand visitor activity.
You can restrict or disable cookies through your browser settings. Some parts of the website may not work correctly if required cookies are disabled. Third-party services used on our website may also place or read cookies in accordance with their own privacy policies.
6. When we disclose personal information
We may disclose personal information to organisations that help us operate our business and provide products or services, including:
- website hosting, email marketing, information technology, cloud storage and cybersecurity providers, including SiteGround;
- payment processors, financial institutions and providers involved in finance applications;
- couriers, freight companies, installers, technicians, warehouses, manufacturers, suppliers and distributors;
- professional advisers such as accountants, insurers, auditors and legal advisers;
- government agencies, courts, regulators, law enforcement bodies or other parties where disclosure is authorised or required by law; and
- a purchaser, adviser or relevant party involved in a proposed or completed sale, merger or reorganisation of all or part of our business.
These parties may only receive the information reasonably required for their role. We do not sell personal information.
7. Overseas processing and disclosure
Some service providers that we use, or their related companies, data centres and subcontractors, may be located outside Australia. As a result, personal information may be stored, accessed or processed in other countries. The countries involved may vary according to the provider's systems and service arrangements.
Where required by law, we take reasonable steps to ensure that overseas recipients handle personal information consistently with applicable Australian privacy requirements. However, privacy protections in another country may differ from those in Australia.
8. Payment information
Online payments may be processed by third-party payment providers. We generally do not receive or store complete payment card details when a payment provider processes the transaction. Those providers handle payment information under their own privacy policies and security practices.
9. How we protect personal information
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures may include access controls, passwords, encryption where appropriate, system monitoring, backups, software updates and limiting access to people who require the information for their work.
No internet transmission or storage system is completely secure. If a data breach occurs, we will assess and respond to it and make notifications where required by applicable law.
10. How long we keep personal information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing products and services, maintaining warranty, business and taxation records, resolving disputes, preventing fraud and meeting legal obligations.
When personal information is no longer required, we take reasonable steps to delete it or de-identify it, unless we are legally required or authorised to retain it. If you unsubscribe from marketing, we may retain limited suppression information so that we can respect your request.
11. Accessing and correcting your information
You may request access to personal information that we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below.
We may need to verify your identity before actioning a request. In some circumstances, the law permits us to refuse access or correction. If this occurs, we will explain our decision where required. We will not charge you for making a request, although we may charge reasonable costs associated with providing access where permitted by law.
12. Privacy enquiries and complaints
If you have a question, wish to make an access or correction request, or believe we have mishandled your personal information, please contact us:
Autoequip Australia Pty Ltd
Email: sales@autoequip.com.au
Phone: 0414332210
Website: autoequip.com.au/contact-us/
Operating locations: Brisbane, Sydney and Melbourne, Australia
Please include enough information for us to understand and investigate your concern. We will acknowledge and respond to privacy complaints within a reasonable time.
If you are not satisfied with our response and the Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner through oaic.gov.au.
13. Third-party websites
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal obligations. The current version will be published on our website with the date it was last updated.